Voice Mail & CommPortal Setup

Simple • Convenient • Reliable

 

 VOICEMAIL

The voicemail system is menu driven. Listen to the
voice prompts and then press the keys on your phone
to select which option you would like.

Recording your new Voicemail greeting:

  • Dial #86 or 437-6600 and enter PIN. Follow prompts on voicemail for first time setup.
  • Change your PIN (minimum 4 numbers and maximum 10).
  • Continue to follow prompts for recording your message, etc.

ACCESSING VOICEMAIL

The first time you access your voicemail box you will
be asked to set up your mailbox, and record your name
and a greeting to be played by callers. When you pick
up your phone you will hear a stutter dial tone when
you have one or more unheard voice messages waiting.

FROM YOUR OWN PHONE:
• Dial #86 or dial the voicemail access number.
In Dodgeville dial 608-930-6600
In Mount Horeb/Blue Mounds dial 608-437-6600
• Enter your voicemail PIN.
• If you have new messages, they will be identified.
• After hearing any new messages, you will be
presented with the Voicemail Main Menu (below).

FROM ANOTHER PHONE:
• Dial the voicemail access number.
In Dodgeville dial 608-930-6600
In Mount Horeb/Blue Mounds dial 608-437-6600
• When prompted, enter your 10 digit number.
• When prompted, enter your voicemail PIN + #.
• If you have new messages, they will be identified.
• After hearing any new messages, you will be
presented with the Voicemail Main Menu (below).

 

VOICEMAIL MAIN MENU

Action Key
Play Inbox Messages 1
Send Messages 2
Work with Greetings 3
Mail Box Settings 4
Access Deleted Messages 6
Log on as a different user 7
Help 0
Exit Voicemail System *

 

MESSAGE PLAYBACK OPTIONS
While listening to your voicemail messages,
the following options are available:

ACTION Before
Message
During
Message
After
Message
Skip Message #
(skips header,
goes to
message body)
#
(skip to next
message)
N/A
Reply to Message N/A 4 4
Save Message
and go to next
N/A 2 2
Delete N/A 3 3
Play Inbox
Messages
1 N/A N/A
Send Messages N/A 5
Work with
Greetings
3
(from main
menu)
N/A N/A
Mailbox Settings (from main
menu)
N/A N/A
Access Deleted
Messages
6
(from main
menu)
N/A After playing
a deleted
message, 2 to
save, 3 to
permanently
erase
Log on as a
different user
7
(from main
menu)
N/A N/A
Help 0 0 0
Return to Main Menu,
Exit Voicemail System
* (repeatedly,
depending on
how deep you
are in the menu)
* *
Increase volume N/A 6 N/A
Slow playback N/A 7 N/A
Pause playback (at other times, pauses
activity for 30 secs)
N/A 8 N/A
Speed playback N/A 9 N/A
Skip back 5 secs N/A 77 N/A
Skip forward 5 secs N/A 99 N/A

* Additional line charges apply to each associated telephone number, and all
numbers must be billed under the same account number.

 

CommPortal

 

Using web interface (MHTC CommPortal):

  • Go to www.mhtc.net and click on MHTC CommPortal Icon (located towards bottom of page)
  • Enter your ten digit telephone number. (Contact MHTC @ 437-5551 or 930-9985 for password)
  • Click on settings to change account password.
  • Within the CommPortal Interface – click on Settings (located in dark blue bar)
  • Click on the tab Messages
  • Click on Add An Email Address  (a box will appear to type the email address into)
  • Click Apply  button (lower right corner)
  • If you would like to have the message to go to multiple emails – click Add An Email Address  again and repeat
  • Click Apply  button (lower right corner)
  • Login Anytime you like, using the main ten digit number and the password you chose above.
  • With this interface you will have control to: forward voicemails, listen to voicemails, change notification options, add additional call features to line, change your passwords, etc.

Forwarding Voicemail Messages to an Email Address:

  • Within the CommPortal Interface – click on Settings (located in dark blue bar)
  • Click on the tab Messages
  • Click on Add An Email Address  (a box will appear to type the email address into)
  • Click Apply  button (lower right corner)
  • If you would like to have the message to go to multiple emails – click Add An Email Address  again and repeat

Click Apply  button (lower right corner)

 

Voicemail Setup for Group Mail Boxes

 

Using web interface (CommPortal) to set up extension mail boxes:

  • Go to www.mhtc.net and click on CommPortal Icon (located towards bottom of page)
  • Enter your ten digit telephone number. (Contact MHTC @ 437-5551 or 930-9985 for password)
  • Click on settings to change account password and note it here: ___________________________
  • Within the settings location – click on the group mailbox tab
  • Click on “New Mailbox” in lower left corner
  • Enter information it asks for to set up the extension mail box
  • Note PIN you choose here_______________ Note account password you choose here ___________________
  • Click apply in lower right corner of box when finished completing information
  • You will now see the extension listed: Note extension mail box number here __________________________
  • To add more extension mailboxes – click on “add new” in low left again and repeat above.
  • Note additional numbers, pins, passwords that you have chosen.

Recording your Main Voicemail greeting:

  • Dial #86 or 437-6600.  It will ask you “Who do you want to log in as?”
  • Login as 0  (When you hit zero it will ask you for your PIN)
  • Enter PIN. Follow prompts to set up acct and change PIN
  • Change your PIN (minimum 4 numbers and maximum 20) and note it here: _________________
  • Record name and a general greeting (press 1 for personal greeting) – (this is a short general/generic greeting someone will hear only if they hit 0)
  • Next you will work with your main greeting – to work with your greetings press 3
  • To work with your group mailbox greeting press 4 (this is the main greeting a caller will hear when they call into your main number)
  • Follow the prompts to record a greeting  (with multiple voicemail boxes – you will want to specify to callers the group boxes they have to choose from.  For example “press one for sales, press 2 for service, press 3 for Cindy, etc”)

Recording your individual group voicemail boxes:

  • Dial #86 or 437-6600.  It will ask you Who do you want to log in as?
  • Login as 1 or whatever voicemail box is yours.
  • Use the PIN that the administrator set up for you in CommPortal.
  • Press 3 and Follow Prompts to work with your individual greeting.  (this is the greeting a caller will hear when they choose your voicemail box.)

Using web interface (MHTC CommPortal) for your individual voicemail box:

  • Go to www.mhtc.net and click on MHTC CommPortal Icon (located towards bottom of page)
  • Enter your ten digit telephone number + your voicemail box number (for example 6085555555+1  or 6085555555+2) and use the password your administrator set up for you in CommPortal.
  • Click on settings to change account password to one you choose and note it here: ____________________

Forwarding Voicemail Messages to an Email Address:

  • Within the CommPortal Interface – click on Settings (located in dark blue bar)
  • Click on the tab Messages
  • Click on Add An Email Address  (a box will appear to type the email address into)
  • Click Apply  button (lower right corner)
  • If you would like to have the message to go to multiple emails – click Add An Email Address  again and repeat
  • Click Apply  button (lower right corner)

Information on Using the web interface (CommPortal):

  • Login Anytime you like, using the main ten digit number and the password you chose above.
  • With this interface you will have control to: forward voicemails, listen to voicemails, change notification options, add additional call features to line, change your passwords, etc.

 

 


Mount Horeb
200 East Main Street - 437-5551
Tech Support
800-843-5827 - 608-437-6850
Dodgeville
305 North Iowa Street - 930-9985