What should the DSL modem lights look like? (Dodgeville)

These instructions are for MHTC’s Dodgeville customers. For Mount Horeb and Blue Mounds customers, please click here. For out-of-exchange customers, please click here.

No lights on the modem or gateway

  • Check to see if the modem or gateway is powered on by ensuring the power cord is plugged in.
  • Check to see if the modem or gateway is getting power from the outlet by plugging the power cord into another outlet.
  • Check to see if the outlet is getting power by plugging something else into it. Did the outlet get tripped?

If the outlet is ok, but the modem or gateway still isn’t getting power, it could be a bad power supply. Contact MHTC Technical Support for further assistance.

Nextlevel VDSL and ADSL modem

  • The Power light should be solid green. If the Power light is off or flashing, the most likely cause is a failing modem or power supply. Please contact MHTC Technical Support.
  • The System light should be off. If the System light is red, power cycle the modem and see if it continues to stay red after a couple minutes. If yes, the modem has failed. Please contact MHTC Technical Support for further assistance.
  • The Line light should be solid green. If the Line light is amber, is the telephone line cable unplugged? Please verify the cables are all plugged in securely before contacting MHTC Technical Support for further assistance.
  • The Lan light should be flashing green. If the Lan light is amber, is the network cable plugged into the correct port on your computer or router and are they turned on? If the network cable is plugged in correctly make sure your network card is enabled on your computer. If the network card is enabled, try replacing the network cable or bypassing your router.
  • The Data light should be flashing green. If the Data light is off, the modem could be failing. Please contact MHTC Technical Support for further assistance.

Residential Gateway with Internet

Model RG2200 or RG2CV-3

  • The Status light should be solid green. The Status light looks like 3 lines and is located under the wrench button on the gateway. If the Status light is out or flashing, the most likely cause is a failing gateway or power supply. If the gateway has power, but the status light is out, ensure all the cables are plugged in securely and then restart the gateway. If after rebooting the gateway the Status light remains off, please contact MHTC Technical Support for assistance.
  • The Online light should be solid green. The Online light looks like a computer and is located to the right of the status light. If the Online light is amber or off, is the network cable plugged into the correct port on your computer or router and are they turned on? If the network cable is plugged in correctly make sure your network card is enabled on your computer. If the network card is enabled, try replacing the network cable or bypassing your router. Please verify the cables are all plugged in securely before contacting MHTC Technical Support for assistance.

Model RG2000 or RG2003

  • The Power light should be solid green. If the Power light is off, the most likely cause is a failing gateway or power supply. Check the power source before contacting MHTC Technical Support for assistance.
  • The Online light should be solid green. If the Online light is amber or off, is the network cable plugged into the correct port on your computer or router and are they turned on? If the network cable is plugged in correctly make sure your network card is enabled on your computer. If the network card is enabled, try replacing the network cable or bypassing your router. Please Please verify the cables are all plugged in securely before contacting MHTC Technical Support for assistance.
  • The Network light should be solid green. If the Network light is off or red, the most likely cause is a failing gateway or power supply, please check the power source. If the Network light is amber, the gateway is still synchronizing to the network. If after waiting more than 5 minutes the Network light doesn’t turn green, please contact MHTC Technical Support.

Notes:

  • Because your connection type to MHTC is DHCP, any time you switch equipment on our network you will be prompted with the MHTC Device Registration page. Please follow the steps accordingly to register your equipment. Having a router registered on our network will enable you to add and remove multiple computers without having to go through the registration process each time.
  • Routers are typically set up with a DHCP or Dynamic Internet connection type using a dynamic IP address.
  • If you have problems connecting to the Internet and the lights on the modem or gateway are displaying properly, try the following:
    • Power off the modem or gateway and router and wait 2 minutes. Power on the modem or gateway and wait for it to synchronize (steady green Line, Status or Network light) then power on the router. Wait a couple minutes before trying your connection again.
    • Bypass your router to see if it’s the router not making the connection to the modem. If you are able to get Internet without the router, try resetting the router or contact your router manufacturer for assistance. Remember, you will need to make your router secure again if you reset it and are able to get it working properly.

Mount Horeb
200 East Main Street - 437-5551
Tech Support
800-843-5827 - 608-437-6850
Dodgeville
305 North Iowa Street - 930-9985